Cancellation and refunds

14-day money-back guarantee

If you are not satisfied with SonarMapper, we refund the price of a license, a renewal or an add-on module within 14 days of purchase, no questions asked. This applies to consumers, businesses and public authorities. A short e-mail to info@sonarmapper.com with your license key or order number is sufficient. With the refund, the license or module is blocked.

Purchases in the online shop (Paddle)

In the online shop, Paddle.com Market Limited is the seller (reseller). These purchases are subject to the Paddle buyer terms, including the statutory right of withdrawal for consumers. You can request a refund from us or via the link in your Paddle purchase confirmation (paddle.net); it is paid back to your original payment method.

Orders placed with us by bank transfer (form or e-mail): right of withdrawal for consumers

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Manuel Bucher, Fürnsaler Steig 23, 72175 Dornhan, Germany, phone 07455 335589, e-mail info@sonarmapper.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Early expiry of the right of withdrawal

For contracts for digital content not supplied on a tangible medium, the right of withdrawal expires when we have begun performance of the contract after you have expressly consented to us beginning performance before the end of the withdrawal period, have acknowledged that you thereby lose your right of withdrawal, and we have provided you with a confirmation of the contract. The voluntary 14-day refund above is not affected.

Businesses and public authorities have no statutory right of withdrawal; the voluntary 14-day refund applies to them.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Manuel Bucher, Fürnsaler Steig 23, 72175 Dornhan, Germany, e-mail info@sonarmapper.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
______________________________________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): __________
Date: ____________________

(*) Delete as appropriate.

In case of discrepancies, the German version prevails.